Cathay Pacific to honor first class tickets after discount blunder

Cathay Pacific to honor first class tickets after discount blunder

The mistake was made on an August flight from Vietnam to NY.

Return, business-class flights from Vietnam to the U.S., which normally cost more than $20,000, were selling at economy prices on New Year's Eve.

In 2014, Singapore Airlines also mistakenly sold business-class tickets for the price of economy for flights between Australia, Asia, and Europe.

"We made a mistake but we look forward to welcoming you on board with your ticket issued".

"Hope this will make your 2019 "special" too!" it said, adding the hashtags #promisemadepromisekept and #lessonlearnt.

The travellers will fly from Vietnam to NY in luxury due to the mistake [Getty Images] It can also be hard for airlines to avoid honouring these error fares because of government regulations that prohibit false advertising and post-purchase price increases.

The mistake was first spotted by those who love to travel.

Cathay Pacific is attributing the snafu to a "ticketing error", and hasn't elaborated further, though it's possible the glitch was caused by something as simple as an airline employee typing in the wrong number.


Word of the deep, deep discount spread like wildfire across the Internet with travel bloggers such as Gary Leff, who was exuberantly posting of the deal on New Year's Eve.

Earlier in 2018, Cathay Pacific made headlines for misspelling its own name on a new Boeing plane.

Although Cathay has not revealed the cost of this error, the SMCP calculated that the airline should have collected at least $685,800 from 11 customers that it spoke to.

According to Cathay Pacific's website, first class includes a series of perks such as leather seats with built-in massagers and a large "private working area".

The airline did not immediately say how many tickets were sold.

The fares were not available on Cathay's website today.

The error wraps up a challenging few months for Cathay Pacific, which revealed in October a massive data breach that affected 9.4 million passengers.

In an update in November previous year, the company said it was working with 27 regulators in 15 jurisdictions to investigate the data breach.

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