Cell Phone Calls In Massachusetts Affected Briefly By CenturyLink Outage

Cell Phone Calls In Massachusetts Affected Briefly By CenturyLink Outage

Telecommunications company CenturyLink tweeted Friday that it had been dealing with a "network event" and "all customer service" had been restored.

The Federal Communication Commission announced Friday afternoon it had launched an investigation into the outages.

The federal government is launching an investigation into the cause of a nationwide CenturyLink outage that has disrupted 911 service, including in the Wenatchee Valley, since Thursday into today.

However, the company has yet to restore service, and has been providing regular updates on its Twitter page about the status of the outages. Among those also affected by the outage was Central Oregon's largest medical care provider, where phones stopped working at 2 a.m. Thursday.

It also noted that text-to-911 services were unaffected by the outages.

"Once they (the gunfire) stopped and we knew we were both OK, I called 911, and that's when we were getting a busy signal", the woman, Kati, told KIRO-TV.


There were reports of ATM machines not working in Idaho and Montana.

The company pledged to fix the issue by 1 a.m. PT on Friday but issues persisted throughout the morning. The Boston Police Department said early Friday that there had been outages, but tweeted by 10:30 a.m. that the outages had been resolved.

Emergency services throughout the country have had varying degrees of disruption.

"Its breadth and duration are particularly troubling", he said.

According to the company, the outage began early on Thursday and has impacted states from NY to California.

The Cochise County Sheriff's Office said their CenturyLink system had crashed, and they were redirecting all 911 and administration lines to the Douglas Police Department. However, this technical issue was different from others because CenturyLink is one of the main providers of internet and telephony connections to numerous US' 911 emergency call centers.

Related Articles