British Airways hack: Which bookings were affected and what to do next?

British Airways hack: Which bookings were affected and what to do next?

According to the airline, customers using the BA website or mobile app to make "bookings" between August 21 and September 5 are the ones who should be nervously checking their credit card statements.

The airline said in a statement on Thursday that its website and app were compromised from August 21 until 9:45 p.m. on Wednesday.

British Prime Minister Theresa May's spokeswoman said the Government was aware of the cyberattack and authorities were working to better understand the incident.

Chief executive Alex Cruz says the company is "100% committed" to compensating customers who have had financial information stolen.

He added that no passport data had been obtained in what he called a "very sophisticated, malicious criminal attack".

Anyone who believes that they may have been affected is advised by BA to contact their bank or credit card provider and follow their recommendations.

This isn't the first time an airline's customers have been affected by a data breach.

British Airways has released details of the recent theft of customer data from its website and mobile app.


"I've not heard anything from them on this and I've just had to cancel the card I used".

"It is now a race between British Airways and the criminal underground", said Reschke, head of threat intelligence at Trusted Knight.

"Terrible handling of the situation as I've still not received an email from BA!"

If the breach affects individuals' rights and freedoms, they should also receive a notification without delay.

"Every customer affected will be fully reimbursed and we will pay for a credit checking service", it added.

British Airways experienced an IT-related crisis in May a year ago when roughly 75,000 passengers were stranded after the airline cancelled more than 700 flights over three days because of system problems.

The Guardian reports that 380,000 "payment cards" were affected.

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